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Privacy Policy

At Santej Food Products, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect the following types of information:

Personal Identification Information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses

Account Information:

  • Username and password
  • Preferences and order history

  1. Payment Information:
  • Credit or debit card details (processed securely through third-party payment gateways)
  • Transaction history

Technical and Usage Information:

  • IP address
  • Browser type and version
  • Device information (e.g., operating system, device type)
  • Usage data, including pages visited, time spent on the website, and interactions

Cookies and Tracking Technologies:

  • Session cookies for maintaining your login state
  • Analytics cookies for improving website performance
  • Preference cookies for customizing your experience

How We Use Your Information

The information we collect is used for the following purposes:

1. To Process Orders:

  • Managing your orders, including payment processing and delivery.
  • Communicating with you about your orders and resolving any issues.

2.To Improve User Experience:

  • Tailoring content and recommendations to your preferences.
  • Ensuring the website functions smoothly across devices.

3. To Provide Customer Support:

  • Addressing your inquiries and resolving complaints.
  • Sending updates or important notifications about your account or orders.

4. Marketing and Promotions:

  • Sending newsletters, promotions, and special offers (with your consent).
  • Displaying advertisements that are relevant to your interests.

5. Analytics and Improvement:

  • Monitoring website performance and identifying areas for improvement
  • Conducting data analysis to understand user behavior and trends.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

With Service Providers:

  • Third-party companies that assist with payment processing, shipping, website hosting, and customer support.

For Legal Compliance:

  • To comply with applicable laws, regulations, or legal processes.
  • To protect our rights, property, or safety, and that of our users.

With Your Consent:

  • Sharing your information with third parties when you have explicitly agreed to it.

Data Security

We implement robust security measures to protect your data, including:

Encryption:

  • All sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology.

Access Control:

  • Restricting access to personal data to authorized personnel only.

Regular Audits:

  • Conducting routine security checks to identify and address vulnerabilities.

Despite our efforts, no system is completely secure. We encourage you to use strong passwords and safeguard your login credentials.

Your Rights

Under applicable laws, you have the following rights concerning your personal data:

Access and Correction:

  • Request access to your personal data.
  • Update or correct inaccuracies in your information.

Data Portability:

  • Obtain a copy of your data in a structured, commonly used format.

Deletion:

  • Request the deletion of your personal information, subject to legal or contractual obligations.

Restrict Processing:

  • Limit how we use your data in certain circumstances.

Opt-Out of Marketing:

  • Unsubscribe from promotional emails by clicking the “unsubscribe” link at the bottom of our messages.

To exercise these rights, please visit the Contact Us page on our website.

Cookies Policy

Our website uses cookies to:

Enhance Functionality:

  • Store your preferences and login state.

Improve Performance:

  • Analyze website traffic and user behavior to identify areas for improvement.

Personalize Content:

  • Show you products and offers tailored to your interests.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before sharing any personal information.

Childrenā€™s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Information

For any questions, concerns, or requests related to this Privacy Policy, please visit the Contact Us page on our website.

By using our website, you consent to the terms outlined in this Privacy Policy.