At Santej Food Products, we aim to provide the best quality products and ensure customer satisfaction. Please read our Return and Refund Policy carefully before making a purchase.

No Refund Policy

We do not offer refunds on any products purchased through our website or other sales channels. Please ensure that you review your order carefully before confirming your purchase.

Returns in Case of Product Complaints

If you receive a product that is damaged, defective, or not as described, you may submit a return request under the following conditions:

1. The return request must be made within 24 hours of receiving the order.
2. The product must be in its original condition, unused, and with all original packaging intact.
3. You must provide proof of purchase and photographic evidence of the issue to support your return request.

Our team will evaluate your complaint and decide whether a return is eligible based on the provided evidence. If approved, instructions for returning the product will be communicated to you.

How to Submit a Return Request

To initiate a return request, please visit the Contact Us page on our website and provide the following details:

1. Order ID
2. Description of the issue
3. Photographs of the product and packaging
4. Your contact information

Evaluation Process

Once your request is received, our team will:

1. Verify the details provided in your request.
2. Assess the issue and decide on the eligibility for a return.
3. Communicate the decision to you within 3-5 business days.

Important Notes

• Returns will only be accepted if the above conditions are met.
• Shipping charges for returns, if applicable, will be communicated during the evaluation process.
• Ineligible return requests will not be processed, and the product will not be accepted for return.

For more information or assistance, please visit the Contact Us page on our website.